Thank you for applying for a credit account with the GNS Group of Entities.
The following entities and their registered business names are defined as “GNS”, “we” or “us”:
Arakella Pty Ltd ACN 003 907 319 as trustee for the GNS Trading Trust ABN 96 254 361 926 trading as:
This online application has been provided so we can process your application as quickly as possible. If at any time during the process you have difficulties you can Save the application and contact us on 07 3838 6470 for assistance.
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
CreditorWatch Privacy Officer
GPO Box 4029 Sydney NSW 2001
1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
GNS Wholesale Stationers; and
WA Stationery Office Product Wholesalers.
Satex Holdco Pty Ltd ACN 623 039 298 trading as Satex Distributors; and
FEC Holdco Pty Ltd ACN 623 039 387 trading as Filing Efficiency Centre.
The privacy of your personal information is afforded the highest level of importance by GNS. We are bound by the Privacy Act 1988 (CTH) and the Australian Privacy Principles (APP’s) set out in this Act regarding the manner in which we handle your personal information and how we respond to your requests to access and correct it. This document sets out our information handling procedures and the rights and obligations that both you and we have in relation to your personal information.
What is personal information
Personal information is any information relating to an individual that identifies them or by which their identity can reasonably be ascertained.
How we collect information
We primarily collect information about you through correspondence we engage in with you, for example, through Credit Application Forms, telephone conversations and emails. We also collect information from sources that are publicly available such as websites, journals and phone listings.
Sometimes personal information about our customers may be obtained from a source other than the individual. Some examples are:
• from sales agents and distributors who have direct contact with you on our behalf.
• where we obtain a credit report about an individual from a credit reporting body, that we use from time to time, in the course of assessing an account application;
• where an individual is an officer of a company that has applied for credit terms with us, we may obtain information about the officer from public records or from other officers of the company who arrange the company’s credit account application:
• GNS website “yourlocalnewsagent.com.au” and “GNS Online”
Purpose of collection of your personal information
The main purposes for which we collect, hold, use and disclose personal information are:
• to create orders
• answering queries, resolving issues and responding to social media
• to provide you with services you have requested from us
• promoting GNS, including through events, public relations and social media
• requirements under law or regulations, or for other purposes explained at the time of collection
How we secure your information
• GNS takes reasonable measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
• we hold all personal information in a secure manner in our electronic database or in physical documents.
• we restrict access to personal information to staff that may use the information to perform their tasks.
• our staff follow strict information handling procedures.
Your right to access your information
You may request access to, or correction to your information at any time by sending a written request to GNS. Depending on the amount of information requested GNS may charge an access fee to cover the cost of retriving and supplying the information.
You may correct your information
If your personal information is out of date or incorrect, you may inform us of this and we will correct it.
Your right to lodge a complaint
If an individual believes that there has been a breach of privacy by GNS, they are entitled to lodge a complaint by contacting GNS:
• By emailing email@example.com
• By telephone1300 789 862
• If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au, calling 1300 363 992 or by email at firstname.lastname@example.org
How we disclose your information
Normally we will only disclose information for a purpose that is related to the product or service provided. This may include disclosures to organisations that provide us with professional services, such as solicitors, accountants, business advisors, and debt collection agencies.
From time to time we may use personal information to advise you of promotional information, products or services, that GNS and its suppliers may offer. We may also send information on the status of your account. If the law requires us to provide an individual with this information we will provide that information even if an individual has elected not to receive the information.
Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au or on 1300 363 992.