Thank you for applying for a credit account with the GNS Group of Entities.
The following entities and their registered business names are defined as “GNS”, “we” or “us”:
Arakella Pty Ltd ACN 003 907 319 as trustee for the GNS Trading Trust ABN 96 254 361 926 trading as:
This online application has been provided so we can process your application as quickly as possible. If at any time during the process you have difficulties you can Save the application and contact us on 07 3838 6470 for assistance.
CreditorWatch is a provider of credit reporting services.
The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, bank account details, taxation details, and accounting and financial information.
CreditorWatch may collect personal information directly from You when You:
You can always choose not to provide Your personal information to CreditorWatch, but it may mean that we are unable to provide You with the Service.
Through Your use of the Service, CreditorWatch may also collect information from You about someone else. If You provide CreditorWatch with personal information about someone else, You must ensure that You are authorised to disclose that information to CreditorWatch and that, without CreditorWatch taking any further steps required by applicable data protection or privacy laws, CreditorWatch may collect, use and disclose such information for the purposes described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, CreditorWatch’s identity, and how to contact CreditorWatch.
Where requested to do so by CreditorWatch, You must also assist CreditorWatch with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.
CreditorWatch collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, CreditorWatch may use the personal information we have collected from You for purposes related to the Services including to:
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. CreditorWatch will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the forgot password process.
By using the Service, You agree that CreditorWatch can access, aggregate and use non-personally identifiable data CreditorWatch has collected from You. This data will in no way identify You or any other individual.
CreditorWatch may use this aggregated non-personally identifiable data to:
All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to CreditorWatch’s servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy.
Currently our servers are located in Australia, primarily by Global Switch Pty Ltd. (Global Switch), and Your personal information will be routed through, and stored on, those servers as part of the Service. Global Switch complies with relevant aspects of the U.S.-EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the location of our servers change in the future, we will update this Policy. You should review our Policy regularly to keep informed of any updates.
By providing Your personal information to CreditorWatch, You consent to CreditorWatch storing Your personal information on servers hosted in Australia. While Your personal information will be stored on servers located in the Australia, it will remain within CreditorWatch’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to CreditorWatch, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.
CreditorWatch is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities Symantec Corporation, and all Data transferred between You and the Service is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
CreditorWatch will only disclose the personal information You have provided to us to entities outside the CreditorWatch group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.
CreditorWatch will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that CreditorWatch may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
The third parties who host our servers do not control, and are not permitted to access or use Your personal information except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users of the Service, CreditorWatch does not currently “disclose” personal information to third parties located overseas.
If you choose to pay for the Service by credit card, Your credit card details are not stored by the Service and cannot be accessed by CreditorWatch staff. Your credit card details are encrypted and securely stored by Data Vault provided by Commonwealth Bank Of Australia to enable CreditorWatch to automatically bill your credit card on a recurring basis. You should review Data Vault by Commonwealth Bank of Australia to ensure you are happy with it.
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at email@example.com
CreditorWatch will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
In providing the Service, CreditorWatch utilises "cookies". A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.
You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
We do not respond to or honour “Do Not Track” requests at this time.
CreditorWatch sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. CreditorWatch will remove You at Your request.
If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:
Our Privacy Officer will endeavour to:
CreditorWatch reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. CreditorWatch will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.
GNS Wholesale Stationers; and
WA Stationery Office Product Wholesalers.
Satex Holdco Pty Ltd ACN 623 039 298 trading as Satex Distributors; and
FEC Holdco Pty Ltd ACN 623 039 387 trading as Filing Efficiency Centre.
The privacy of your personal information is afforded the highest level of importance by GNS. We are bound by the Privacy Act 1988 (CTH) and the Australian Privacy Principles (APP’s) set out in this Act regarding the manner in which we handle your personal information and how we respond to your requests to access and correct it. This document sets out our information handling procedures and the rights and obligations that both you and we have in relation to your personal information.
What is personal information
Personal information is any information relating to an individual that identifies them or by which their identity can reasonably be ascertained.
How we collect information
We primarily collect information about you through correspondence we engage in with you, for example, through Credit Application Forms, telephone conversations and emails. We also collect information from sources that are publicly available such as websites, journals and phone listings.
Sometimes personal information about our customers may be obtained from a source other than the individual. Some examples are:
• from sales agents and distributors who have direct contact with you on our behalf.
• where we obtain a credit report about an individual from a credit reporting body, that we use from time to time, in the course of assessing an account application;
• where an individual is an officer of a company that has applied for credit terms with us, we may obtain information about the officer from public records or from other officers of the company who arrange the company’s credit account application:
• GNS website “yourlocalnewsagent.com.au” and “GNS Online”
Purpose of collection of your personal information
The main purposes for which we collect, hold, use and disclose personal information are:
• to create orders
• answering queries, resolving issues and responding to social media
• to provide you with services you have requested from us
• promoting GNS, including through events, public relations and social media
• requirements under law or regulations, or for other purposes explained at the time of collection
How we secure your information
• GNS takes reasonable measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
• we hold all personal information in a secure manner in our electronic database or in physical documents.
• we restrict access to personal information to staff that may use the information to perform their tasks.
• our staff follow strict information handling procedures.
Your right to access your information
You may request access to, or correction to your information at any time by sending a written request to GNS. Depending on the amount of information requested GNS may charge an access fee to cover the cost of retriving and supplying the information.
You may correct your information
If your personal information is out of date or incorrect, you may inform us of this and we will correct it.
Your right to lodge a complaint
If an individual believes that there has been a breach of privacy by GNS, they are entitled to lodge a complaint by contacting GNS:
• By emailing firstname.lastname@example.org
• By telephone1300 789 862
• If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au, calling 1300 363 992 or by email at email@example.com
How we disclose your information
Normally we will only disclose information for a purpose that is related to the product or service provided. This may include disclosures to organisations that provide us with professional services, such as solicitors, accountants, business advisors, and debt collection agencies.
From time to time we may use personal information to advise you of promotional information, products or services, that GNS and its suppliers may offer. We may also send information on the status of your account. If the law requires us to provide an individual with this information we will provide that information even if an individual has elected not to receive the information.
Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au or on 1300 363 992.